| |
| • | Multi-level categories supported |
| • | Able to enter FAQ keywords to enhance search results |
| • | New HTML editor which is supported in IE, Firefox and Mozilla web browser and also Mac platform |
| Frequently Asked Questions |
| • | Browse FAQs by categories |
| • | Display most viewed and latest added FAQs as default view |
| • | Display FAQs listing with question and brief answer |
| • | View full FAQ content with full answer, file attachment and other related FAQs in the same category |
| • | Other features such as visitor ratings, printer friendly version and Tell-A-Friend feature |
| • | Search FAQs by keywords with most relevant results being ranked on top |
| Integrate With Customer Helpdesk |
| • | Able to integrate with Comdev Customer Helpdesk for visitors to post support tickets if they are unable to find the answers |
| • | Vice versa, helpdesk ticket content can be added back as FAQ |
| Compile FAQ Knowledge Base |
| • | Create and write your FAQ using HTML editor |
| • | Choose its category, enter question, answer, search keywords and upload file attachment |
| • | Easily list or search to edit and delete any FAQ as you wish |
| • | Able to sort FAQ display sequence using Up & Down arrow |
| • | Add, edit or delete FAQ categories |
| • | Assign as a sub category under its parent |
| • | Define FAQ Support display properties |
| • | Prohibit unlimited FAQ ratings per person |
| • | Option to integrate with Comdev Customer Helpdesk |
| • | Define Tell-A-Friend emails |
|
|
