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| • | Easy integration into your web design page |
| • | Send support tickets with support issue, product, name, email, subject and problem description |
| • | Upload additional files as attachments |
| • | Submission acknowledgement for admin, and a ticket copy forwarded to sender |
| • | Sender is able to view ticket details back on website and post more comments |
| • | Easily keep track of communication messages |
| Integrate with FAQ Support |
| • | Able to integrate with Comdev FAQ Support for users to look for quick solutions in the knowledge base |
| • | Helpdesk ticket content can be forwarded directly to FAQ Support to be added as FAQ |
| View & Reply Support Tickets |
| • | List helpdesk support tickets that need to be attended first on top |
| • | Use different search criterias to search for tickets |
| • | View support message in detail and send reply |
| • | Use canned messages for easy reply |
| • | Upload file attachments for ticket |
| • | Set ticket status, flag ticket or add ticket content as FAQ |
| • | Add, edit or delete your helpdesk support issues and products |
| • | Define Customer Helpdesk display properties |
| • | Enable/disable notification when ticket is posted, replied or closed |
| • | Set support email address |
| • | Set canned messages for quicker reply |
| • | Define emails' subjects and bodies |
| • | Option to integrate with Comdev FAQ Support |
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